Your cover may start in the future or as soon as you make payment. It is important to note that our cover MUST start before you collect the hire car.
Documents are sent by email, due to internal spam controls we do not recommend that you use your employer's email address and if your documents do not arrive within a few minutes please check your Junk or Spam folder first.
If you still cannot locate your documents please email us at support@ReduceMyExcess.zendesk.com.
We will reply during normal business hours. Sending us an email should add us to your 'safe' email list and your Internet Service Provider should now allow our email through. We are, of course, available during normal office hours if you need help. In the unlikely event that we cannot get an email through to you, please notify us and we will post documents.
You do not need our documents before you collect your car, you simply need to purchase and arrange for our cover to start before you collect your car.